Between the Company Phileol Cosmetic, 30 Grande Rue - 51480 REUIL, SARL with Share Capital of €30,000, registered in the REIMS Trade and Companies Register under number 829 634 799, SIRET 829 634 799 000 11, represented by Mr. Stéphane Philizot, as manager, duly authorized for the purposes hereof. The company can be reached by email by clicking on the contact form accessible via the site's home page. Hereinafter the “Seller” or the “Company”.

Firstly,

And the natural or legal person purchasing products from the company,

Below,

“the Buyer”, or “the Customer” On the other hand, the following has been explained and agreed:

PREAMBLE

Comptoir des Huiles is a seller of cosmetic products exclusively for consumers, marketed through its websites www.comptoirdeshuiles.com. The list and description of the goods offered by the Company can be consulted on the aforementioned sites.

Article 1: Purpose and general provisions

These General Conditions of Sale determine the rights and obligations of the parties in the context of the online sale of Products offered by the Seller.

These General Conditions of Sale (CGV) apply to all sales of Products, made through the Company's websites which are an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify these terms at any time by publishing a new version on its website which makes them binding on the Customer at the time they are put online. However, the T&Cs applicable then are those in force on the date the order is registered. These General Terms and Conditions can be consulted on the Company's website at the following address: http://www.comptoirdeshuiles.com.
The Company also ensures that their acceptance is clear and unreserved by setting up a check box and a validation click. The Customer declares to have read all of these General Conditions of Sale, and where applicable the
Special Conditions of Sale linked to a product, and accept them without restriction or reservation. The Customer acknowledges that he has received the necessary information to ensure the suitability of the offer to his needs. The choice and purchase of a product is the sole responsibility of the Customer. The Client declares that he is able to legally contract under French laws or validly represent the natural or legal person for whom he is contracting. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

Article 2: Price

The prices of products sold through the websites are indicated in Euros excluding taxes and precisely determined on the Product description pages. They are also indicated in euros, all taxes included (VAT + other possible taxes) on the product order page, and excluding specific shipping costs. For all products shipped outside the European Union and/or DOM-TOM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums do not fall within the responsibility of the Seller. They will be the responsibility of the buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to modify its prices at any time for the future. The telecommunications costs necessary for access to the Company's websites are the responsibility of the Customer. If applicable also, delivery costs.

Article 3: Conclusion of the contract online

The Customer must follow a series of steps specific to each Product offered by the Seller in order to complete their order. However, the steps described below are systematic: Information on the essential characteristics of the Product; Choice of the Product, where applicable its options and indication of the Customer's essential data (identification, address, etc.); Acceptance of these General Conditions of Sale. Verification of the elements of the order (order details and price) and, where applicable, correction of errors in accordance with article 1127-2 of the Civil Code. Follow-up of instructions for payment, and -payment of products. Delivery of products.
The contractual information is presented in French and is subject to confirmation at the latest when the order is validated by the Customer. The Customer will then receive confirmation by email of payment for the order, as well as an acknowledgment of receipt of the order confirming it. He will receive a .pdf copy of these general conditions of sale. For delivered products, this delivery will be made to the address indicated by the Customer. For the purposes of successful completion of the order, the Customer undertakes to provide true identification information. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.

Article 4: Products

The essential characteristics of the goods, and their respective prices are made available to the buyer on the company's websites. The Customer is required to refer to the description of each Product in order to know its essential properties and particularities. The Customer certifies having received details of the delivery costs as well as the terms of payment, delivery and execution of the contract.
The Seller undertakes to honor the Customer's order within the limits of available Product stocks only. Failing this, the Seller informs the Customer. This contractual information is presented in detail and in French. In accordance with French law, they are subject to a summary and confirmation when the order is validated. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The validity period of the offer of Products as well as their prices is specified on the Company's websites, as well as the minimum duration of the contracts offered when these relate to a continuous or periodic supply of products. Unless otherwise specified, the rights granted hereunder are only granted to the natural person signing the order (or the person holding the email address provided).

The Seller does not intend to sell the Products on the website www.comptoirdeshuiles.com to professionals, but only to consumers or non-professionals, for their personal needs.
The Seller therefore reserves the right to refuse orders for the same Product in large quantities - and containing more than "Minimum number of identical items".

Article 5: Retention of ownership clause

The products remain the property of the Company until full payment of the price.

Article 6: Delivery terms

Purchase invoices are sent on request by email to the email address indicated by the Buyer when registering on the Website.

Classic home delivery is carried out by our carrier Colissimo and by Chronopost for express delivery. Delivery to a relay point of the order is carried out by our carrier Chronopost.
The products are delivered to the delivery address which was indicated when ordering and the time indicated. This deadline does not take into account the order preparation time. When the Customer orders several products at the same time, they may have different delivery times delivered according to the following methods: in the event of a temporary out of stock of a product, Comptoir des Huiles will immediately inform the buyer and several options may be available. be chosen:
1.The possibility of excluding the missing product from the order and being refunded on the value of the product. In this case delivery will be made normally.
2.The possibility of canceling the order in full and receiving a refund (including reimbursement of initial shipping costs)
3.The possibility of maintaining delivery of the entire order taking into account the fact that there will be a delivery delay. In this case Comptoir des Huiles will inform the customer of the availability date of the missing product and the expected date of future delivery.

In the event of a delivery delay exceeding 30 working days and not due to force majeure, the Buyer must contact Comptoir des Huiles customer service:
- by email using the form provided in the Contact us section,
- by telephone at +33387220632.
- by mail to Comptoir des Huiles, Phileol Cosmetic, 30 Grande rue - 51480 REUIL
In the event of late delivery, the Customer has the option of resolving the contract under the conditions and procedures defined in Article L 216-2 of the Consumer Code. The Seller then reimburses the product and the “outbound” costs under the conditions of Articles L 216-3, L 216-4 and L 241-4 3 of the Consumer Code. The Seller provides a telephone contact point (cost of local communication from a landline) indicated in the order confirmation email in order to monitor the order. The Seller points out that when the Customer takes physical possession of the products, the risks of loss or damage to the products are transferred to him. It is the Customer's responsibility to notify the carrier of any reservations regarding the delivered product.

Concerning delivery to a relay point, the customer is notified by email and/or SMS as soon as the package is made available at the Relay Point. The package is available (during opening hours) for 7 days at the relay point, before returning on the 8th day. Reminders are sent by email/sms until receipt of the package.

If the package is returned due to the customer's absence, incorrect delivery address or failure to receive the package within the expected time frame, delivery costs will be charged. If a reshipment is desired by the customer, the corresponding costs will be borne by him.

Article 7: Availability and presentation

Orders will be processed within the limits of our available stocks or subject to stocks available from our suppliers. If an item is unavailable for a period of more than 30 working days, you will be immediately informed of expected delivery times and the order for this item may be canceled upon simple request. The Customer can then request a credit for the amount of the item or its reimbursement.

Article 8: Payment

Payment is due immediately upon ordering, including for pre-ordered products. All Orders are payable in euros, all taxes and compulsory contributions included. Any bank charges remain the responsibility of the Buyer (including in the case of a refund)

The Customer can make payment by payment card. Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by credit card is made by our payment provider. The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network with the SP PLUS secure payment system. Once the payment is initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By providing their banking information during the sale, the Customer authorizes the Seller to debit their card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the Sale is immediately automatically terminated and the order cancelled. As part of the fight against Internet fraud, information relating to the Buyer's Order may be transmitted to any third party authorized by law or designated by MBMO for the sole purpose of verifying the Buyer's identity, the validity of the Order, the payment method used and the planned delivery.

Comptoir des Huiles reserves the right to suspend or cancel any execution of an Order and/or delivery, whatever its nature and level of execution, in the event of non-payment or partial payment of any amount due. by the Buyer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the Comptoir des Huiles Website, including in connection with previous Orders.

Article 9: Withdrawal period

In accordance with article L. 221-18 of the Consumer Code, "the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception , where applicable, return costs. The mentioned period starts from receipt of the Products. The right of withdrawal can be exercised by contacting the Company in the following manner: by sending an email via our contact form or by post, specifying the subject “I wish to withdraw for order n°____” (specifying the number control). If the right of withdrawal is exercised within the aforementioned period, only the price of the product(s) purchased and the shipping costs will be reimbursed, the return costs remaining the responsibility of the Customer. Returns of products must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be remarketed in new condition; they must be accompanied by a copy of proof of purchase. In accordance with legal provisions, you will find below the standard withdrawal form to send to us by email or to the following address: Phileol Cosmetic, 30 Grande rue - 51480 REUIL. Refund procedure: The refund will be made upon receipt of the products you have returned, shipping costs included, within a maximum period of 14 days from receipt of your request. Beyond this period, late payment interest equal to the legal interest in force is due.

Article 10: Guarantees

The Products supplied by the Seller benefit automatically and without additional payment, independently of the right of withdrawal, in accordance with legal provisions,
- the legal guarantee of conformity, for Products that are apparently defective, damaged or damaged or do not correspond to the order,
- the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and making them unfit for use,
under the conditions and according to the terms referred to in the box below and defined in the appendix to these General Conditions of Sale (Guarantee of Conformity / Guarantee of Hidden Defects).

Please note that as part of the legal guarantee of conformity, the Customer
- benefits from a period of two years from delivery of the goods to take action against the Seller;
- can choose between repairing or replacing the Product ordered, subject to the cost conditions provided for by Article L 217-9 of the Consumer Code;
- is exempt from providing proof of the existence of the lack of conformity of the Product during the 24 months following delivery of the Product.

The Customer may decide to implement the guarantee against hidden Product defects in accordance with article 1641 of the Civil Code; in this case, he can choose between canceling the sale or reducing the sale price in accordance with 1644 of the Civil Code.
In order to assert his rights, the Customer must inform the Seller, by email addressed to info@comptoirdeshuiles.com, of the non-conformity of the Products within a maximum period of 48 hours from delivery of the Products or the existence of hidden defects within the deadlines referred to above, describing the anomaly observed. Comptoir des Huiles customer service may request any information relating to the identity of the Buyer and carry out any useful verification on this occasion. After the Seller's agreement on non-compliance, the Customer must return the defective Products to Comptoir des Huiles at the following address: Comptoir des Huiles, 332 rue Lieutenant Colonel Dagnaux - 57685 AUGNY in the condition in which they were received with all the elements (accessories, packaging, instructions, etc.).

The Seller will refund or replace Products under warranty deemed non-compliant or defective.
Shipping costs will be reimbursed on the basis of the invoiced price and return costs will be reimbursed upon presentation of supporting documents.
Reimbursements for Products deemed non-compliant or defective will be made as soon as possible and at the latest within 15 days following the Seller's discovery of the lack of conformity or hidden defect.
Reimbursement will be made by credit to the Customer's bank account or by bank check addressed to the Customer.
The Seller cannot be held liable in the following cases:
- non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to verify,
- in the event of misuse, use for professional purposes, negligence on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.
The Seller's guarantee is, in any event, limited to the replacement or reimbursement of non-compliant or defective Products.

Article 11: Complaints

If applicable, the Buyer may submit any complaint by contacting the company using the following contact details: on our website specifying the subject via the contact form, by telephone: +33387220632, or by writing to us by post at following address: Phileol Cosmetic, 30 Grande rue - 51480 REUIL

Article 12: Intellectual property rights

The brands, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the Seller. No transfer of intellectual property rights is made through these General Terms and Conditions. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.

Article 13: Force majeure

The execution of the Seller's obligations hereunder is suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent execution. The Seller will notify the customer of the occurrence of such an event as soon as possible.

Article 14: Nullity and modification of the contract

If one of the stipulations of this contract were canceled, this nullity would not result in the nullity of the other stipulations which will remain in force between the parties. Any contractual modification is only valid after written and signed agreement of the parties.

Article 15: Protection of personal data

In accordance with the Data Protection Act of January 6, 1978, you have the rights to question, access, modify, oppose and rectify personal data concerning you. By adhering to these general conditions of sale, you consent to our collection and use of this data for the performance of this contract. By entering your email address on one of the sites in our network, you will receive emails containing information and promotional offers concerning products published by the Company and its partners. You can unsubscribe at any time. To do this, simply click on the link at the end of our emails or contact the data controller at PhileoL Cosmetic by RAR letter. We monitor attendance on all of our sites. To do this, we use tools such as Store Factory and Google Analytics.

The processing of information communicated via the website www.comptoirdeshuiles.com has been declared to the CNIL.

Article 16: Applicable law

All clauses appearing in these general conditions of sale, as well as all purchase and sale operations referred to therein, will be subject to French law regardless of the Buyer's place of residence and the place of delivery.

Write to us if you cannot find the answer to your question in these sections.

All disputes to which the purchase and sale operations concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have been be resolved amicably between the Seller and the Customer will be submitted to the competent French courts according to the provisions of the Code of Civil Procedure regardless of the Buyer's place of residence and the place of delivery.
The Customer is informed that he can in any case resort to conventional mediation, in particular with the Consumer Mediation Commission (Consom. C. art. L 612-1) or with existing sectoral mediation bodies , and whose references appear on the website “Indicate website” or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.

Write to us if you cannot find the answer to your question in these sections.